Return & Refund

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Refunds (if applicable)
If you paid by credit card, refund times will depend on the credit or debit card company’s policies.
Be aware that the refund date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees.
If you paid by PayPal, refunds will be credits to your PayPal account and will be visible immediately.
The date of reimbursement to the credit card associate with your PayPal account depends on the company that issued the card.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, contact us via our website.


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us support@easysmx.com via our website.

Canceling Orders
Order cancellations have to be manually checked after 1 hours, as it may depend if your order is already processed.
If it is, then the order can not be cancelled. Order changes for address, color, etc. can be done within 24 hours.

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